01
Shared inbox triage
Classify enquiries, identify urgency, route work to the right place and draft the first response.
Services
Agents for the work that repeats.
Northscale builds governed AI agents around the operational work already running inside your business, then puts them on one core that finds the context, moves the workflow forward, and keeps your team in control.
- governed AI agent
- A governed AI agent is an AI agent that works inside explicit boundaries: scoped tool and data permissions, human approval gates before consequential actions, and a full audit trail, so it can do real operational work without going off-script. Northscale builds governed AI agents on Cortex, its reusable governed core.
What the brain does
One operating layer for your tools, people and workflows.
The Northscale brain connects the systems your team already uses, understands the workflow in motion, and gives each agent the context and the boundaries it needs to help safely.
Finds the context
Ask across emails, documents, CRM notes and internal knowledge. Get grounded answers with sources, not guesses.
Moves the workflow forward
Agents draft replies, prepare quote notes, route requests, suggest CRM updates and surface the next best action.
Keeps humans in control
Sensitive actions require approval. Every recommendation, source and action is scoped, logged and auditable.
Where to begin
Start where the work hurts.
The best first agent isn't the ambitious one. It's the workflow your team already repeats every day, but still handles by hand.
02
Quote request prep
Gather customer context, product notes, missing details and previous communication before a human approves the quote.
03
Customer follow-up
Draft timely follow-ups, chase missing information and keep opportunities from going cold.
04
CRM & admin updates
Summarize interactions, suggest field updates and keep records cleaner with less manual effort.
05
Document chasing
Track missing files, draft reminders and keep a visible trail of what has been requested.
06
Internal handovers
Package context for the next person so work does not restart from zero.
6Starter workflow patterns
1Governed core every agent inherits
100%Actions logged and auditable
1dayA human replies to every brief
Cortex · the governed core
Govern it once. Every agent inherits it.
Workflow state, tool permissions, approval gates, audit trails, memory and safety checks live in one governed core we call Cortex. Each agent we build plugs straight into Cortex, so governance is a property of the platform, not a project-by-project afterthought.
// one core. every agent runs through the same gate. import { govern, retrieve } from "@northscale/core"; // 1 · grounded context, retrieved & cited const ctx = await retrieve(enquiry, { source: "docs", cite: true, }); // 2 · scoped, approval-gated, audited action const safe = govern(sendReply, { scope: ["email:draft"], approval: "required", audit: true, }); await safe({ to: enquiry, draft, ctx }); // → grounded · queued for approval · logged
A governed run
Every request travels the same governed path.
No action runs without passing through the core. Context is retrieved and cited, the move is scoped and approved, and the whole run is logged, end to end.
01
Map the workflow
We identify the repeated process that creates delays, admin load or missed opportunities.
02
Connect the context
We connect the tools, documents and knowledge your team already uses every day.
03
Design the agent
We define exactly what the agent can see, draft, recommend, update and escalate.
04
Launch with control
Your team starts with human-approved drafts and actions before any deeper automation.
05
Improve from real runs
Logs, feedback and real examples help sharpen the workflow over time.